Refunds and Returns Policy
Effective Date: 2nd September 2024
Welcome to Digitscentre, your go-to platform for high-quality digital downloadable products. We value your satisfaction and aim to provide clear guidelines for our refunds and returns process. Please review this policy carefully to understand your rights and obligations.
1. Digital Products: No Returns or Exchanges
All products available on our website are digital downloadable products. Due to the nature of these products, all sales are final. Once a product has been downloaded, it cannot be returned, exchanged, or refunded.
2. Refunds
We only issue refunds under specific circumstances:
- Technical Issues: If you experience technical difficulties with the download that cannot be resolved by our support team.
- Product Not as Described: If the product significantly differs from its description on our website, you may qualify for a refund after a thorough review.
Note: Refund requests must be submitted within 7 days of the purchase date. Refunds are not possible after this period.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact Us: Email [email protected] with your order details, including the order number, the email address used for the purchase, and a clear explanation of the issue.
- Review Process: Our support team will review your request and may ask for additional information to help resolve the issue.
- Outcome: We will notify you of our decision. If your refund is approved, we will process it, and the funds will be credited to your original payment method within 5-10 business days.
4. Refund Exceptions
Refunds will not be provided in the following cases:
- You changed your mind after the purchase.
- You do not have the necessary software or skills to use the product.
- The product has been altered or modified by you in any way.
5. Fees and Costs
There are no additional fees or costs associated with processing a refund. However, the refund amount will be the original purchase price only, and any applicable taxes or fees will not be refunded.
6. Customer Support
For any questions or assistance, our customer support team is here to help:
- Email: [email protected]
- Address: 17 Holmfield Avenue, Manchester, UK M9 4LG
We strive to respond to all inquiries within 48 hours.
7. Policy Amendments
Digitscentre reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.
By making a purchase on https://digitscentre.com, you agree to this Refunds and Returns Policy. We appreciate your business and are committed to ensuring a positive shopping experience.
Thank you for choosing Digitscentre at https://digitscentre.com. We value your trust and are dedicated to providing excellent service.
